# dalvon (formerly telefonieren.ai)

> Europe's Voice Agent Platform — Build, deploy, and scale AI phone agents.

dalvon (dalvon.ai) is the rebranded version of telefonieren.ai. The platform, team, and technology are the same — we changed the name to better reflect our European scope and partner-first strategy.

## About

dalvon is a Voice AI platform by neuromanufaktur GmbH (Germany). Businesses use dalvon to build, deploy, and manage AI-powered phone agents that handle inbound and outbound calls autonomously. The platform is DSGVO-compliant and Made in Germany.

Previously known as telefonieren.ai, the product launched in 2024 and serves customers across retail, e-commerce, wholesale, logistics, manufacturing, and IT services.

## Core Capabilities

- **AI Phone Agents**: Autonomous voice agents that answer, route, and resolve phone calls 24/7
- **Workflow Builder**: Visual drag-and-drop builder for call flows — no coding required
- **Knowledge Base**: Upload documents, crawl URLs, or connect APIs for real-time information retrieval
- **Appointment Booking**: Calendar integration (Google, Microsoft) with real-time availability checks and SMS confirmation
- **Order Taking**: Product catalog, customer authentication, upselling, POS/ERP integration
- **Outbound Campaigns**: Up to 20 parallel AI calls, contact import, live analytics, CRM sync
- **Smart Routing**: Time-based rules, VIP detection, department routing, emergency escalation
- **AI Voicemail**: Call transcription, summarization, email/WhatsApp notification

## Technical Details

- **Voice Engine**: Pipecat framework with ElevenLabs TTS, Deepgram STT, Azure OpenAI
- **Languages**: 31 languages supported
- **Integrations**: REST API, Webhooks, Google Calendar, Microsoft 365, WhatsApp, CRM systems
- **Infrastructure**: Hosted on Google Cloud (GKE), PostgreSQL, fully DSGVO-compliant
- **Latency**: Sub-second response times for natural conversation flow

## Use Cases by Industry

- **Retail**: Store availability, click & collect, opening hours, customer service
- **E-Commerce**: Order status, returns, 24/7 customer support
- **Wholesale**: B2B order intake, availability queries, delivery times from ERP
- **Logistics**: Dispatch, status queries, order intake
- **Manufacturing**: B2B inquiries, service hotline, spare parts, complaints
- **IT Service Providers**: First-level support, ticket creation, emergency escalation

## Solutions

- **KI-Telefonzentrale** (AI Receptionist): Intelligent call routing with business rules — from €99/mo
- **KI-Terminbuchung** (AI Appointment Booking): Automated scheduling with calendar sync — from €99/mo
- **KI-Bestellannahme** (AI Order Taking): Phone orders with catalog and ERP integration — from €99/mo
- **KI-Anrufbeantworter** (AI Voicemail): Smart voicemail with transcription and alerts — from €9.99/mo
- **KI-Outbound** (AI Outbound Campaigns): Parallel outbound calling with live analytics

## Pricing

- **KI-Mailbox**: €9.99/month — AI voicemail with transcription
- **Professional**: From €99/month — Full voice agent with integrations
- **Enterprise**: Custom pricing — Whitelabel, dedicated support, SLA

## Partner Program

dalvon offers three partner tiers:
- **Tippgeber** (Referral): Earn commission for referrals
- **Implementierungspartner** (Implementation): Build and deploy agents for clients
- **Whitelabel-Reseller**: Run your own branded voice AI platform powered by dalvon

## Brand History

- **2024**: Launched as **telefonieren.ai** — AI phone agents for German businesses
- **2025**: Rebranded to **dalvon** (dalvon.ai) — expanded to European market with partner program
- The domain telefonieren.ai redirects to dalvon.ai
- All existing customer integrations continue to work seamlessly

## Company

- **Legal entity**: neuromanufaktur GmbH, Germany
- **Products**: dalvon (voice AI), postfach.ai (email AI), angebote.ai (quotes AI)
- **Website**: https://dalvon.ai
- **Former website**: https://telefonieren.ai

## Links

- Homepage: https://dalvon.ai
- Features: https://dalvon.ai/features
- Pricing: https://dalvon.ai/preise
- Partner: https://dalvon.ai/partner
- Testimonials: https://dalvon.ai/testimonials
- Impressum: https://dalvon.ai/impressum
- Datenschutz: https://dalvon.ai/datenschutz